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Author Topic: Kapex Armature Question  (Read 17018 times)

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Offline Peter Parfitt

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Re: Kapex Recall?
« Reply #30 on: December 28, 2015, 01:25 PM »
It would be a good idea to change the title of this thread to something relevant to the content posted by the op.

I agree that it's inaccurate. The OP doesn't mention a recall (although a few subsequent posts do).

@Drich You created the thread, so I don't want to change it yet without your input. How do you feel about changing it to something like "Kapex armature issues"?

I agree with Windmill Man - the title is completely misleading. Just go ahead and change it. The Kapex was my first Festool purchase over 4 years ago. I have used it almost every day (apart from Christmas day and my wife's birthday) and it doing really well.

Peter

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Offline Peter Parfitt

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Re: Kapex Recall?
« Reply #31 on: December 28, 2015, 02:34 PM »
I would like to know the failure rate of the Kapex. 
There seems to be an abundance of reports where people have had their motors burn out.  A number of these instances have occurred on low usage machines both within and out of warranty.

I will complie a spreadsheet of these reports from publicly available records on the FOG,  Facebook and other sources and post them.  I think once I get the ball rolling on this others will come forward with more kapex failures.

But how will you know if the reports that you receive are true? Will you make any effort to verify them?

Peter

Offline windmill man

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Re: Kapex Recall?
« Reply #32 on: December 28, 2015, 02:56 PM »
I really am giving up with this place,   Festool may have sold thousands and thousands of these units world wide. If the few problems reported here were the tip of the iceberg I am sure we would have heard by now . If there was a real issue I am sure Festool would have recalled them before some colonial lawyer got on the case . Now will some moderator put an end to this. Please do us all a favour and lock it as bollocks

Offline windmill man

  • Posts: 671
Re: Kapex Recall?
« Reply #33 on: December 28, 2015, 03:00 PM »
Oh and before anyone tries to label me as a fanboy I am not. The carvex is a disgrace and should have been recalled. Now can we get back to business here

Offline copcarcollector

  • Posts: 1457
Re: Kapex Recall? - THERE IS NOT ONE!
« Reply #34 on: December 28, 2015, 03:03 PM »
I have watched several posts on Kapex issues.

How many do you think Festool has sold? 1,000... 5,000..10,000? More? Sure they won't tell us, but I think the majority of owners are not FOG members, so the few issues that come up here are most likely based on a very, very, very small percentage of total units sold. Then we get the same few people over and over saying the Kapex is bad, there is a 'design flaw', Festool should fix this massive problem..... My opinion is that while there have been some problems posted here and elsewhere, again it is a tiny percentage of units sold overall worldwide, and when they do come up here, these issues are blown way out of proportion.

Yes, some of you have had issues, that sucks for sure with an expensive tool. I hope that you get yours fixed to your satisfaction or move on to a different tool.

The OP was asking a question, fair enough. The question has been answered by Festool and dealers, there is NO Kapex recall.

Compiling data on Kapex failures seems kind of pointless to me,  if you dont know the total sales. Say you have 100 failures, again... 100 out of how many actually out there...? But Rob in Vancouver, go for it! It will be interesting data to see in any case.

Offline windmill man

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Re: Kapex Recall?
« Reply #35 on: December 28, 2015, 03:13 PM »
No the carvex works after a fashion it a god dam awful jigsaw but it works

Offline Phil Beckley

  • Posts: 1518
Re: Kapex Recall?
« Reply #36 on: December 28, 2015, 03:19 PM »
Hi
 KAPEX - Service all Inclusive
3 year warranty
15 day use and keep or money back (country specific on length of time for money back)
10 year spares availability
£100 excess in event of theft - then a new machine
Collect and return to an address of your choice during the 3 year warranty at no cost to the owner

Would a warranty policy (country specific) be available such as we offer through S.A.I on a machine that is not up to standard? - it would cost the company big time.
The numbers can be crunched but this has to be compared across the overall sales - so your figures will be skewed, your choice to use your time on this.
The Kapex is an excellent machine that has had a thrashing recently as it is the latest 'hot' topic, I am sure there will be others.
rg
Phil
 


Offline Phil Beckley

  • Posts: 1518
Re: Kapex Recall? - THERE IS NOT ONE!
« Reply #37 on: December 28, 2015, 03:21 PM »
I have watched several posts on Kapex issues.

How many do you think Festool has sold? 1,000... 5,000..10,000? More? Sure they won't tell us, but I think the majority of owners are not FOG members, so the few issues that come up here are most likely based on a very, very, very small percentage of total units sold.
Compiling data on Kapex failures seems kind of pointless to me,  if you dont know the total sales. Say you have 100 failures, again... 100 out of how many actually out there...? But Rob in Vancouver, go for it! It will be interesting data to see in any case.

Correct on both points
rg
Phil

Offline Phil Beckley

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Re: Kapex Recall?
« Reply #38 on: December 28, 2015, 03:23 PM »
I would like to know the failure rate of the Kapex. 
There seems to be an abundance of reports where people have had their motors burn out.  A number of these instances have occurred on low usage machines both within and out of warranty.

I will complie a spreadsheet of these reports from publicly available records on the FOG,  Facebook and other sources.  I think once I get the ball rolling on this others will come forward with more kapex failures.

.......will wait with interest on this.
rg
Phil

Offline Phil Beckley

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Re: Kapex Recall?
« Reply #39 on: December 28, 2015, 03:31 PM »
Please provide numbers.
Or at least failure rate per 1000 units sold.
Surely this would be something Festool should be proud to publish?

You know as well as I do that no figures relating to any aspect of the business can or will be released.
Phil

Offline windmill man

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Re: Kapex Recall?
« Reply #40 on: December 28, 2015, 03:32 PM »
Please put this thread out of its misery .

It's doing wonders for my post count though

Offline Festoolfootstool

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Re: Kapex Recall?
« Reply #41 on: December 28, 2015, 03:37 PM »
Please put this thread out of its misery .

It's doing wonders for my post count though

Shane would have been all over this like a rash...
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline TylerC

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Re: Kapex Recall?
« Reply #42 on: December 28, 2015, 03:44 PM »
Yeah, I'm hesitant to shut threads down -- I don't like being called a fascist so close to Christmas -- but this feels like it's run its course.

@Rob in Vancouver If you want to create the spreadsheet, knock yourself out. Just know that (as others have brought up), it will be incomplete data.

Everyone else: Unless you have a new Kapex issue/info to bring to the table, let's let this taper off.
This account is retired. Please address all Festool questions to @festool usa.

Offline Holmz

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Re: Kapex Recall?
« Reply #43 on: December 28, 2015, 04:11 PM »
The data will be a lot better than what Festool has been willing to provide its customers.  Which to now has been zero.

While I applaud your efforts, it seems like the fanboys believe there are no problems.
(I have no dog in the fight)

Offline Peter Halle

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Re: Kapex Recall?
« Reply #44 on: December 28, 2015, 04:19 PM »
The data will be a lot better than what Festool has been willing to provide its customers.  Which to now has been zero.

While I applaud your efforts, it seems like the fanboys believe there are no problems.
(I have no dog in the fight)

I believe that Tyler asked a simple request just two posts above.

Peter Halle - Moderator

Offline Green Koolaide

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Re: Kapex Recall?
« Reply #45 on: December 28, 2015, 04:26 PM »
Yes I agree
Let's move on from this thread it's run its course. 
I'm sure everyone who wanted to vent has vented....
Merry Christmas
"Five out of every four people have problems with fractions"

Offline Drich

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Re: Kapex Armature Question
« Reply #46 on: December 28, 2015, 04:34 PM »
Boy I sure got the hornets stired up now. I thought a asked a simple question but I guess not and with all these posts no one really answered the question on what really went wrong. It's also so funny that some want to nuke it. If you don't like this thread don't read it. I try to be polite on forums but some people just don't get it. Happy Holidays

Offline alkaline

  • Posts: 421
Re: Kapex Armature Question
« Reply #47 on: December 28, 2015, 04:40 PM »
Wow. This a really passionate debate. I add something. Although I am only a weekend carpenter. I have KAPEX more than two and a half years. I give him hard test. Oak, teak, walnut and aluminum profiles. I vote for him. It is true that I observed loss of accuracy caused by the part No.103 in the Annex. I removed it himself and now working like clock.

The second thing. For the whole era of my collection of tools this brand (15 years), I had two faults. The first length of repair lasted a one week. Second length repair lasted two weeks, the company lent me a replacement machine for the duration of repairs. It was the CMS module for router OF 2200, where the failed switch. It is a rare company with such a culture. I see no reason to panic.
Please excuse my English.
I have several boxes Festool, one MTF, four guide rails and big taste to play. )))

Offline Bert Vanderveen

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Re: Kapex Armature Question
« Reply #48 on: December 28, 2015, 04:58 PM »
It is true that I observed loss of accuracy caused by the part No.103 in the Annex. I removed it himself and now working like clock.

I remember Tim Wilmots having an issue with that part too. The two wings were not coplanar (is that the correct word for not in line with each other?). He solved the problem by adding solid wood fences, planing them to perfect alignment. There is a video about his adaptation.

BTW  My Kapex is perfect, apart from a part that was missing — easily remedied at low cost (a spring for the skirt). But I did buy it secondhand — had been in use as a demo machine for a couple of months. The upside of that, of course, was that it had been calibrated to within a thou… : )
Cheers, Bert Vanderveen

TS55 · TS55R · OF1010 · DF500 · MFT/3 + TSB1-MW 1000 + VL + CMS TS55 + CMS PS300 + LA-CS 70/CMS · CTL Midi · RTS400 · 2 x CXS Li 1,5 · T15+3 Li 4,2 · TI15 Impact Li 4,2 · Centrotec Sets 2008 + 2015 · PSB300 · LR32-SYS · RO150 · KS120 · 2 x MFK700 · RO90 · OFK700 · BS75 · OFK500 · OF2200 · CMS-GE · Vecturo 18 Li · TID 18 · TKS 80 EBS-Set · DTS 400 · ETS EC 125 w 150 pad · Surfix Set · CTL SYS · CT-VA-20 · … | Mirka 1230L P&C | Hammer: A3 31 Silent Power · N4400 · HS950 | TaigaTools: VacPods Pro Set
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Offline mastercabman

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Re: Kapex Armature Question
« Reply #49 on: December 28, 2015, 05:47 PM »
Boy I sure got the hornets stired up now. I thought a asked a simple question but I guess not and with all these posts no one really answered the question on what really went wrong. It's also so funny that some want to nuke it. If you don't like this thread don't read it. I try to be polite on forums but some people just don't get it. Happy Holidays
Sorry that you have not got a real answer on your original question
I don't think we will ever get a real answer on what caused those motor to burn out
Even Festool couldn't tell what cause it
We just don't know the whole story of what happened
It could of been a power problem
Maybe the owner did something to the saw that caused the failure
All I can say is use your saw if something goes wrong
Have it fix by Festool
If you feel unsure about the saw take it back and get your money back before the 30 days
I don't understand!?! I keep cutting it,and it's still too short!

Offline Locks14

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Re: Kapex Armature Question
« Reply #50 on: December 28, 2015, 07:17 PM »
What I find myself unable to reconcile, despite all the objection handling done by Festool and its non-employed stakeholders, is this...

Whilst this forum only represents a small percentage of total users worldwide, it is at the absolute least, a large sample set.

Now, of all the range of tools Festool sell, some of them must sell equally well if not in more volume than the Kapex and Carvex, yet no other tools attract anywhere near as much complaint regarding reliability as they do.

So are we really saying there's no problem with these tools and it's just unfounded internet malice??

Offline bkharman

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Re: Kapex Armature Question
« Reply #51 on: December 28, 2015, 07:43 PM »

What I find myself unable to reconcile, despite all the objection handling done by Festool and its non-employed stakeholders, is this...

Whilst this forum only represents a small percentage of total users worldwide, it is at the absolute least, a large sample set.

Now, of all the range of tools Festool sell, some of them must sell equally well if not in more volume than the Kapex and Carvex, yet no other tools attract anywhere near as much complaint regarding reliability as they do.

So are we really saying there's no problem with these tools and it's just unfounded internet malice??

The issue is only with tools that end with an "x".

Mystery solved now let's move on.

Cheers. Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline Peter Halle

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Re: Kapex Armature Question
« Reply #52 on: December 28, 2015, 08:09 PM »

Everyone else: Unless you have a new Kapex issue/info to bring to the table, let's let this taper off.

@Locks14
Please note the polite request from a Forum Administrator

Peter
« Last Edit: December 28, 2015, 08:13 PM by Peter Halle »

Offline TylerC

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Re: Kapex Armature Question
« Reply #53 on: December 28, 2015, 08:16 PM »
At this point the number of people asking to end this outweighs the number of people contributing. I'm putting this to bed.

If you have an issue with your Kapex, please call our service team.
This account is retired. Please address all Festool questions to @festool usa.