Festool Owners Group

FESTOOL DISCUSSIONS => Ask Festool => Topic started by: opticsguy on May 26, 2010, 08:07 AM

Title: How to order parts? How to get a response from customer service?
Post by: opticsguy on May 26, 2010, 08:07 AM
Have contacted Festool about ordering parts for my sander but never have any response ...........................

Anyone have any luck or responses from Festool customer service?

Where to order parts?

Thank you for your response.
Title: Re: How to order parts? How to get a response from customer service?
Post by: Festoolfootstool on May 26, 2010, 08:15 AM
Hi why not try your local dealer probably easier ;D
Title: Re: How to order parts? How to get a response from customer service?
Post by: Bob Marino on May 26, 2010, 09:24 AM
Have contacted Festool about ordering parts for my sander but never have any response ...........................

Anyone have any luck or responses from Festool customer service?

Where to order parts?

Thank you for your response.

 You can ask dealers to get that part, but did you call the SERVICE LINE - 800-554-8741? They are very helpful.

 Bob
Title: thanks, now i can order my parts.
Post by: opticsguy on May 26, 2010, 10:38 AM
Well, my apology for my small rant.  I had contacted Festool through their contact page with no response for two weeks.  I got a response within 5 minutes after posting here.  Seems using the 800 number is the best way. so i will order my parts today.

My local dealer lost its franchise due the fact that i live in USA, close to Canada and some Canadians were buying tools here and someone in Canada got in a big huff about license agreements and Festool pulled their franchise, great for us customers buying festool tools. Lost my dealer support.  Ok, another rant but it is true.

Appreciate the responses and help here.  THANKYOU.
Title: Re: How to order parts? How to get a response from customer service?
Post by: Festoolfootstool on May 26, 2010, 11:40 AM
Well you are lucky you live in the states  there is another member of the fog who is in the unfortunate part of the world and has had no response to his issues with his ro125. god bless america..