Author Topic: Horrible Site Lag (Read 3310 times)

P2P · « **on:** August 26, 2023, 07:02 PM »

Festool USA or admins,

Any reason behind the site lag? It has been awful for more than a couple of weeks now. Some days I just give up. I can't be the only one?

This is only going to lead to more people giving up, which will lead to the loss of a valuable resource.

Hopeful that this has been noticed and is being addressed by the FOG lead team?

Shavings · « **Reply #1 on:** August 26, 2023, 07:49 PM »

It is very excessive.

Michael Kellough · « **Reply #2 on:** August 26, 2023, 08:27 PM »

When all the posts from four days fit on one page…it’s bad.

Woodbeam · « **Reply #3 on:** August 26, 2023, 08:42 PM »

Very bad lag indeed...

MikeGE · « **Reply #4 on:** August 26, 2023, 10:02 PM »

The delay for any action on the FOG is between 45 seconds and infinity (I give up and go to another site) for me. @Peter Halle reported the problem to the site owners, but I don't think there is much more he can do. See this thread:

https://www.festoolownersgroup.com/feedback-on-administration/lagging-again/msg699400/

Cheese · « **Reply #5 on:** August 26, 2023, 10:21 PM »

Hmmm, I wonder if this is a German problem or if it's an American issue?

If it's a German issue, I just may grow extra fingers before it's resolved.

If it's an American issue, I may become president before it's resolved.

Either way, the opportunities for me are vast.

luvmytoolz · « **Reply #6 on:** August 27, 2023, 12:05 AM »

I just did a lookup and it's an Amazon AWS IP in the US.

Must say for a website owned by a global corporation the size of Festool this is exceedingly poor IT management.

Doesn't reflect very well on management in my opinion.

Peter Halle · « **Reply #7 on:** August 27, 2023, 04:57 AM »

@Festool USA

ChuckS · « **Reply #8 on:** August 27, 2023, 05:48 AM »

Quote from: Michael Kellough on August 26, 2023, 08:27 PM

When all the posts from four days fit on one page…it’s bad.

This thread has had several hundred views but just a few posts, a phenomenon common to a few other sites I visit from time to time. Some threads may carry even a coupe of thousand views, but still, the actual number of exchanges in them is embarrassingly small. I suppose that's the kind of future for many forums.

But the recent IT issues in this forum haven't helped.

Crazyraceguy · « **Reply #9 on:** August 27, 2023, 12:46 PM »

When it's this slow, no one wants to bother commenting

ChuckS · « **Reply #10 on:** August 27, 2023, 01:06 PM »

... or visiting.

Muttley000 · « **Reply #11 on:** August 27, 2023, 01:08 PM »

Quote from: Crazyraceguy on August 27, 2023, 12:46 PM

When it's this slow, no one wants to bother commenting

This! For the less prolific poster like myself I just steer away from the site knowing I’m not going to get too far behind

MattFestool · « **Reply #12 on:** August 28, 2023, 09:20 AM »

Hey everyone - was just looped into the slowness! Looking into it now.

Thanks,

Matt

MattFestool · « **Reply #13 on:** August 28, 2023, 09:58 AM »

@P2P and everyone else

Services were going crazy on the back end. Restarted a few things and seems the site is back to normal. @ me if you see them return.

Thanks,

Matt

squall_line · « **Reply #14 on:** August 28, 2023, 10:11 AM »

Quote from: MattFestool on August 28, 2023, 09:58 AM

@P2P and everyone else

Services were going crazy on the back end. Restarted a few things and seems the site is back to normal. @ me if you see them return.

Thanks,

Matt

@MattFestool - The site was great for about 5 or 10 minutes this morning, apparently right arounf the time that you restarted things. It's back to abysmal as of this posting, 0911 CDT on 28-AUG-2023.

MattFestool · « **Reply #15 on:** August 28, 2023, 10:16 AM »

Quote from: squall_line on August 28, 2023, 10:11 AM

Quote from: MattFestool on August 28, 2023, 09:58 AM
@P2P and everyone else

Services were going crazy on the back end. Restarted a few things and seems the site is back to normal. @ me if you see them return.

Thanks,

Matt

@MattFestool - The site was great for about 5 or 10 minutes this morning, apparently right arounf the time that you restarted things. It's back to abysmal as of this posting, 0911 CDT on 28-AUG-2023.

I see it - looking again

Cheese · « **Reply #16 on:** August 28, 2023, 10:27 AM »

Quote from: MattFestool on August 28, 2023, 10:16 AM

I see it - looking again

Matt, it has its moments...hour after hour of delays and then suddenly it gets back to normal for maybe 10 minutes or less and then it returns to its sluggish behavior. It's even been that way at 1:00 AM CST. It's been like this for the last week.

rvieceli · « **Reply #17 on:** August 28, 2023, 11:06 AM »

@MattFestool 10:05 CDT and it's still slooooow!

Ron

Cheese · « **Reply #18 on:** August 28, 2023, 02:03 PM »

FWIW... @MattFestool ... Michael Kellough tagged me at 12:25 but I didn't receive the notice until 12:52. Now that's unusual.

MattFestool · « **Reply #19 on:** August 28, 2023, 02:11 PM »

Thanks - appreciate the feedback @Cheese and Ron

We're still monitoring a few things, and prepping to do some snapshots and updates here in the next little bit. Might have to lock the forums for a bit so there's no data loss, but hopefully we'll get things working better here shortly!

Matt

MattFestool · « **Reply #20 on:** August 28, 2023, 03:35 PM »

Alright - ran some updates, cleaned up a few things and we're back now. We'll continue to monitor, but let us know if you see the slowness come back.

Thanks,

Matt

waho6o9 · « **Reply #21 on:** August 28, 2023, 04:34 PM »

Thanks Matt

rvieceli · « **Reply #22 on:** August 28, 2023, 04:44 PM »

Seems kind of normal now. 3:43 CDT
thanks

RON

rvieceli · « **Reply #23 on:** August 28, 2023, 05:42 PM »

@MattFestool back to slooooow again. 4:40pm CDT

Ron

Crazyraceguy · « **Reply #24 on:** August 28, 2023, 05:51 PM »

Not as slow as it has been, but not normal either

MikeGE · « **Reply #25 on:** August 28, 2023, 06:08 PM »

Still slow for me.

Edit: The time lag between mouse click and action is about 30 seconds.

Michael Kellough · « **Reply #26 on:** August 28, 2023, 07:06 PM »

@MattFestool Goto a post 16sec.>read the post 15 sec.>goto logon screen 15 sec.> enter info 2sec.>internal logon process 45 sec.>go back to original thread 16 sec.>click reply button 1 sec.>type reply varies>post reply 25 sec.

Altogether over two minutes to read the shortest message and post a minimal response. About ten times longer than normal.

PaulMarcel · « **Reply #27 on:** August 28, 2023, 09:06 PM »

@MattFestool I'm curious if you got a database upgrade. Nothing with your codebase, but the actual backend database. A couple weeks ago, we had a similar thing with our tracker devices (though we aren't on AWS for this project, but applies). We had the database upgraded to a newer major version and suddenly, things would work well at first and consistently get slower and slower. It still worked, but was 🐶🍑 slow.

It turned out the connection pool handling had changed and our software wasn't handling the connections correctly for the new requirements. So if you can use the AWS dashboard to look at the database connections and see if they are growing over time after a service restart, it may be similar. The hack work-around was to set the idle time before close of the connection pretty low.

MikeGE · « **Reply #28 on:** August 29, 2023, 08:34 AM »

Fingers crossed, but the site access speed appears to be normal again.

rmhinden · « **Reply #29 on:** August 29, 2023, 08:57 AM »

Working for me too!

Bob

Cheese · « **Reply #30 on:** August 29, 2023, 09:05 AM »

@MattFestool now the lag is gone and it might be just a little bit faster than usual...it's noticeable to me.

MattFestool · « **Reply #31 on:** August 29, 2023, 11:24 AM »

Thanks for the feedback everyone. The back end seems to be looking good so far today. I'm still here looking over performance and monitoring the site.

Check out the past couple of weeks.... either you all were messaging a WHOLE lot starting on the 19th, or something broke

I'll be around watching, but if something comes up again, feel free to message me or tag me in future posts!

Michael Kellough · « **Reply #32 on:** August 29, 2023, 11:40 AM »

So far so good Matt. Previous temporary restorations didn’t last this long.

squall_line · « **Reply #33 on:** August 29, 2023, 11:45 AM »

Quote from: MattFestool on August 29, 2023, 11:24 AM

Check out the past couple of weeks.... either you all were messaging a WHOLE lot starting on the 19th, or something broke

The stats page that is publicly viewable (https://www.festoolownersgroup.com/stats/) shows a >100% uptick in 'Most Online' and a 50-100% uptick in Page Views starting around August 15 and peaking on the 18th and 19th.

The "Most Online" could be explained by a setting not flushing connections properly, but the overall page views increasing 100% from 10k/day to 20k/day is either from people constantly refreshing pages or from bots crawling the site looking for opportunities to inject their AI-generated from-the-grave thread bumps.

me_two · « **Reply #34 on:** August 29, 2023, 05:47 PM »

Working normal for me.

Woodbeam · « **Reply #35 on:** August 29, 2023, 08:12 PM »

Back to normal today for sure - thank goodness, it was discouraging - would be good to have a better handle on what the causes where, for future reference

P2P · « **Reply #36 on:** August 29, 2023, 09:43 PM »

Woo hoo!

Thanks Matt!