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Author Topic: Help with Kapex Issues?  (Read 2061 times)

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Offline AeroShop

  • Posts: 10
Help with Kapex Issues?
« on: April 18, 2020, 11:11 PM »
I would love it if someone could help me with a series of issues with my Kapex. 

I purchased the saw in August of 2019 from Festool Recon, so it is still under warranty.  There are multiple issues.  I sent it in for warranty service once.  Minor improvement (not cure) with one issue.  I would like this saw to work properly.  What do I do next?

Issues Include:
  • Rails and table are not parallel with each other.  Consequently, when doing a depth-limited cut, such as a dado or half-lap, the dado is deeper at the outside edge of the board, and shallower at the inside edge of the board.
  • The table is not flat.  The left and right edges of the table are .045" higher than the center portion of the table.  This results in non-square cuts.
  • The fence is not flat.  It bows outward by .008" in the middle.
  • The miter angle is out of adjustment.  Yes, this is something I can attempt to adjust, but a Festool should not come fresh out of warranty service with this issue.
  • The lasers are out of adjustment.  I sent the saw in with this specific issue, because the adjustment mechanism was malfunctioning when I discussed the issue with Festool Technical Support.  It is my understanding that Warranty Service replaced the laser adjustment mechanism, but the lasers remain out of adjustment. 
  • The Fine Adjustment Rotary Handle is not installed properly.  It is bent at an odd angle.

I spent the money on a Kapex because I wanted a precision tool.  The tool I have at the moment is not that.

I have learned something.  I do not expect I will ever buy a Recon tool again.  If I could return this one, and pay the extra for a new Kapex, I'd do it in a hearbeat. 

But what I really want is a Kapex that works the way it is supposed to.  If someone could please help me get there, I would be very appreciative.

Thank you.

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Offline MrToolJunkie

  • Posts: 3000
Re: Help with Kapex Issues?
« Reply #1 on: April 19, 2020, 12:44 AM »
I would contact Festool again and outline the above issues. You should have a saw that works properly. Festool Service should be able to resolve the issues. Sorry for your issues - that is a bummer and frustrating when you buy a new tool.

Offline ryanjg117

  • Posts: 293
Re: Help with Kapex Issues?
« Reply #2 on: April 19, 2020, 02:54 AM »
Agree on contacting Festool again.

That said, I bought my Kapex secondhand and have never been able to properly recalibrate the lasers. And yes, I followed the steps in the supplemental manual. Not a huge deal as I have a zero clearance back and throat plate, which I've always trusted more than a laser anyhow.

Offline Birdhunter

  • Posts: 3866
  • Woodworker, Sportsman, Retired
Re: Help with Kapex Issues?
« Reply #3 on: April 19, 2020, 06:10 AM »
I'd return the saw and request a new one.

Offline Thompmd

  • Posts: 273
Re: Help with Kapex Issues?
« Reply #4 on: April 19, 2020, 08:57 AM »
Don’t settle, call them, it sounds as you’d be happy long term with a new unit. I just purchased a new one a few months ago and like it... I don’t know it’s capabilities yet.

Good luck
Sawstop Industrial Saw, TS75,2 800,2 1400 & 2700 rails, CT36, Rotex RO 150 FEQ, CT-VA-20, Carvex PS 420 EBQ, Carvex acc. ZH-SYS-PS 400, Kapex KS 120, CT Cyclone Dust Collection Pre-Separator CT VA 20, DF 500 Q Set, Domino 1,060pc Tenon Assortment, UG-KA-SET Portable Imperial Stand & Extensions,OF1400 EQ-F-Plus, MFT/3, MFT-SP, FS-HZ 160, TSC 55, T18 E

Offline Jiggy Joiner

  • Posts: 1111
Re: Help with Kapex Issues?
« Reply #5 on: April 20, 2020, 03:34 AM »
As Birdhunter says for me, as the saw qualifies as 100% lemon from what you say.
I doubt whatever happens now, that you’ll be content with the saw, I know I wouldn’t be. 👎🏻

Offline jobsworth

  • Posts: 6895
  • Festool Baby.....
Re: Help with Kapex Issues?
« Reply #6 on: April 20, 2020, 10:08 AM »
If its under warranty, Call Festool. They'll make it right. Theyll have you send it in go through it completely and when its returned to you it will be like new.

Offline SRSemenza

  • Global Moderator
  • *
  • Posts: 10000
  • Finger Lakes Region, NY State , USA
Re: Help with Kapex Issues?
« Reply #7 on: April 20, 2020, 10:10 AM »
Apparently the saw had been sent in for service already.



Offline DerickC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 49
Re: Help with Kapex Issues?
« Reply #8 on: April 20, 2020, 10:21 AM »
I would recommend calling and talking to an application specialist, 888-337-8600. This way, we can address any questions and issues you may be experiencing and make the best recommendation and help you get the help you need.


Offline AeroShop

  • Posts: 10
Re: Help with Kapex Issues?
« Reply #9 on: April 21, 2020, 01:20 AM »
Thank you, @DerickC.  That's what I needed to know.  I'll call.