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Author Topic: Festool service  (Read 4648 times)

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Offline adubeau

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Festool service
« on: September 27, 2014, 01:31 PM »


Another question... My CT Mini no longer works...  and needs to be sent for repairs does fest tool ship a box to send it in? It's out of warranty..  And how much does shipping usually run? zip code is 60502
Festool weapons: ETS125, RO90, RO125, Dominio 500, Kepex, CT mini, CXS... and the list grows....

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Offline Festool USA

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Re: Festool service
« Reply #1 on: September 27, 2014, 01:41 PM »
We would not provide a box. We actually recommend not shipping the tub part, only the top section. The UPS website can give you quotes for shipping time and cost. Not near a computer at the moment.

Offline adubeau

  • Posts: 210
Re: Festool service
« Reply #2 on: September 27, 2014, 02:38 PM »
Thanks Shane I will look up on UPS site to get an idea for shipping...
Festool weapons: ETS125, RO90, RO125, Dominio 500, Kepex, CT mini, CXS... and the list grows....

Offline Festool USA

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Re: Festool service
« Reply #3 on: September 27, 2014, 03:00 PM »
Shipping to 46052.

Offline Festool USA

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Re: Festool service
« Reply #4 on: September 27, 2014, 06:06 PM »
Looks like 1 day transit to us, about $10 to ship.

Offline mike_aa

  • Posts: 1211
Re: Festool service
« Reply #5 on: September 28, 2014, 01:37 PM »
My experience with Festool service is outstanding.  My Recon TS 55 was dead when I got it.  Shipped it to service on Tuesday.  Got it back Friday all fixed and working. 

Shane, Please pass on my thanks to them for such a quick turnaround.

Mike A.

Offline Festool USA

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Re: Festool service
« Reply #6 on: September 28, 2014, 08:33 PM »
Shane, Please pass on my thanks to them for such a quick turnaround.

Thanks, Mike. I will, and usually do share positive comments that I read here with the service team. They have a thankless job for the most part, so any time I can let them know that their work is appreciated, I do. We definitely have the best service team in the industry. I'm sure they would appreciate a quick email from anyone who has a good experience.

Shane

Offline tjbnwi

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Re: Festool service
« Reply #7 on: September 28, 2014, 08:50 PM »
Shane, Please pass on my thanks to them for such a quick turnaround.

We definitely have the best service team in the industry. I'm sure they would appreciate a quick email from anyone who has a good experience.

Shane

Email address please.

Tom

Offline Festool USA

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Re: Festool service
« Reply #8 on: September 28, 2014, 09:17 PM »

Offline mike_aa

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Re: Festool service
« Reply #9 on: September 30, 2014, 06:07 PM »
Shane,

I sent the email and a copy to you using the email address on your profile.

Thanks, Mike A.

Offline Festool USA

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Re: Festool service
« Reply #10 on: September 30, 2014, 07:23 PM »
 [thumbs up]

Offline adubeau

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Re: Festool service
« Reply #11 on: October 03, 2014, 11:50 PM »
my CT mini still works it just that when on auto it stays running.. I need to get it fixed but I am in the middle of a project and  almost done with the sanding... the way the weather looks I should send it in

Shane - how did you get $10.00 - I got  26.00?
Festool weapons: ETS125, RO90, RO125, Dominio 500, Kepex, CT mini, CXS... and the list grows....

Offline Festool USA

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Re: Festool service
« Reply #12 on: October 06, 2014, 08:53 AM »
Shane - how did you get $10.00 - I got  26.00?

Sorry, I didn't realize I was logged into our UPS account. So, it was showing me our negotiated rates.

Offline mike_aa

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Re: Festool service
« Reply #13 on: October 06, 2014, 12:54 PM »
If you have a FedEx location near to you to drop off at, you might try checking their prices online.  They've always been the cheapest for me.

Mike A.

Offline jobsworth

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Re: Festool service
« Reply #14 on: October 08, 2014, 11:49 AM »
I got a UK service report. At first I thought it was the switch on my CMS wouldnt work so I fooled with it and then traced it back to my plug on my old CT 22 that I bought used and shipped over here  It gave up the ghost. I plugged different tool in it and they wouldnt work. But would on my CT26. So I called festool UK.
Cary (spelling) was very gracious on the phone and hunted down a 110v US style plug for me . That surprized me that they would have one over here. I should be getting it tomorrow,. That is awesome since I ordered it yesterday afternoon just before they close for the day.
My hats off to festool UK.

Offline Peter Parfitt

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Re: Festool service
« Reply #15 on: October 11, 2014, 10:54 AM »
Hi Ron

When we met up today I said that I was going to mention one of your posts but forgot which one - this is it!

I have had several UK YouTube people say that the Festool service is pretty slick.

Peter

Offline jobsworth

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Re: Festool service
« Reply #16 on: October 12, 2014, 02:19 PM »
Ive had 2 maybe 3 dealings with Festool UK repair. They all have been positive experiences for me. No complaints here

It was good seeing you today to. I am disappointed that i only had breakfast on my shirt and I didnt get to wear lunch around with me the rest of the day.

Offline bigchas

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Re: Festool service
« Reply #17 on: October 12, 2014, 03:58 PM »
Ive had 2 maybe 3 dealings with Festool UK repair. They all have been positive experiences for me. No complaints here


Plus 1
I dropped and broke my ctl midi and it was repaired under warranty. I understand this is discretionary but I was pretty amazed.