Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Festool Service - Thanks  (Read 1838 times)

0 Members and 1 Guest are viewing this topic.

Offline Owego

  • Posts: 117
Festool Service - Thanks
« on: October 02, 2018, 07:49 PM »
Festool Service (Indiana) repaired my OF 2200 and had it back to me in a week (shipped it back out the same day they received it).  Just wanted to say thanks.

Tom

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
Re: Festool Service - Thanks
« Reply #1 on: October 03, 2018, 08:15 AM »
Wow, thanks! I'll make sure that everyone in the service department sees this.

(Tyler)

Online Geoffrey

  • Posts: 10
Re: Festool Service - Thanks
« Reply #2 on: October 03, 2018, 08:51 AM »
That is the same experience as I had with my TS55. I shipped it to them on a Friday, Tuesday morning they gave me an estimate that I approved, and they fixed it and shipped it back the same day. I had the saw back home on Friday. I was very impressed and pleased with the one-week turnaround!

Offline jobsworth

  • Posts: 6602
  • Festool Baby.....
Re: Festool Service - Thanks
« Reply #3 on: October 03, 2018, 11:28 AM »
They've always treated me good to and thats on 2 continents.

Both Festool UK and USA gave/given me great service when I sent my US 110V RO150 in for repair. Even ordering parts in the UK for my US Festools, they managed to get them ordered from Germany to me in a very timely manner.

Offline D Wood

  • Posts: 146
Re: Festool Service - Thanks
« Reply #4 on: October 03, 2018, 10:04 PM »
I have to say that Dominic in Canada is great to deal with as well. I hope i spelled his name right. [cool]

Offline Cheese

  • Posts: 8160
Re: Festool Repair Service - Another Thank you
« Reply #5 on: February 28, 2021, 11:20 AM »
I purchased a MIDI from the recent Festool Recon. Upon arrival, I noticed a hole in the outer cardboard box. I was hoping and praying it didn't extend into the inner box.




Unfortunately that wasn't the case.  [sad]




Once I unpacked the vac, there was more damage than I expected. I also noted that it had been used previously which was fine with me as I knew what I was purchasing. The overall condition was like almost new...the 95% level.





I emailed Festool service stating that the item was damaged and within 20 minutes I received a reply offering to replace the unit or refund my purchase price, the choice was mine. Along with that was a prepaid ticket to return the vac through UPS.

Well Friday I received the replacement MIDI...it is a completely NEW unit that has never seen service. Better customer service than that would be an impossibility. Thank you Festool.  [not worthy]

Offline RustE

  • Posts: 534
Re: Festool Service - Thanks
« Reply #6 on: February 28, 2021, 01:23 PM »
I purchased a MIDI from the recent Festool Recon. Upon arrival, I noticed a hole in the outer cardboard box. I was hoping and praying it didn't extend into the inner box.
...

Yeah, that’s always a sickening feeling.  My luck with shipping is such that I just pick-up these bigger items at Hartville.