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Author Topic: Festool Recon Kapex purchase  (Read 20212 times)

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Offline Alanbach

  • Posts: 713
Re: Festool Recon Kapex purchase
« Reply #90 on: December 01, 2019, 10:30 AM »
My experiences with the recon site have been great, not perfect but great. I am out of town at the moment or I would have the woman’s name that handles the recon site. The times that I have dealt with her she was great! I bought an RAS a while back, just after they announced that it was going to be discontinued. A few days later retailers started dropping the price so I called and griped. They would not lower the price but they immediately offered to send me a return label to send theirs back. The very day that I dropped it off at the UPS store to return it they issued the refund. I ended up getting a new one (with a three year warranty) for less than the reconditioned one.

Additionally all the tools that I have purchased have looked brand new. One had a missing item that was supposed to be included and they sent me one right away once I let them know.

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Offline harry_

  • Posts: 1341
Re: Festool Recon Kapex purchase
« Reply #91 on: December 01, 2019, 09:41 PM »
I have spent a small fortune on the recon site.

With ONE exception I have had ZERO problems and this includes a Kapex in the mix.

The one problem I did have was an obvious mistake and was resolved with a phone call to customer service.

For the most part, everything received has looked brand spanking new.
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline Archman

  • Posts: 17
Re: Festool Recon Kapex purchase
« Reply #92 on: December 01, 2019, 11:16 PM »
Well this is all very good news!