Festool Owners Group

FESTOOL DISCUSSIONS => Ask Festool => Topic started by: rondon on April 07, 2018, 02:02 AM

Title: festool parts
Post by: rondon on April 07, 2018, 02:02 AM
Can I order parts on line or do I have to order them by calling festool headquarters in Lebenon
Title: Re: festool parts
Post by: Gregor on April 07, 2018, 04:03 AM
Not completely sure how they handle it, here in Germany I simply send them a mail with the list of what I need (plus shipping address & the customer number I got from registering my tools) - some days later the spares arrive, accompanied by the invoice (14 days to pay).
Title: Re: festool parts
Post by: Peter Halle on April 07, 2018, 07:18 AM
Can I order parts on line or do I have to order them by calling festool headquarters in Lebenon

As of this point in time in the US you need to call them with your credit / debit card handy.

Peter
Title: Re: festool parts
Post by: JBag09 on April 07, 2018, 08:29 AM
A few years back before I just bought a MFT3, I had built one, that at the time served its purpose for me. I ordered some parts from MMtoolparts. I believe they are in Utah. Their site looks different but they seems to still be selling the parts. And from what I remember it was pretty easy to go in and find what you need. Easier than any place else I found. And the shipping was pretty quick. (This was before I found ToolNut) [wink]

https://www.mmtoolparts.com/store/festool-parts



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Title: Re: festool parts
Post by: Peter Halle on April 07, 2018, 09:55 AM
Interesting link.  They use the ekat system.  They are part of M&M Tools which is a Festool dealer in Salt Lake City.

Perhaps I should offer clarification to what I wrote previously.

If you order directly from Festool there is not an online way to order them.  You must use the phone.

Conceivably you can look up the parts on ekat and then contact your dealer of choice and ask them to order.  Perhaps you can do that via email.

I know for a fact that although most dealers will order the parts for you sometimes it is just because it is a requirement or because they value your business.  It is not uncommon for a dealer to lose money on a parts order once you take in account the background processing fees for a credit card transaction.

It is more efficient in my mind at times to just look up the parts and then call and say I would like to order XXXX for my YYYY.  Here is my credit card number.

The linked website is cool and if that works successfully then that is a great choice.  I had never seen one like that.

Peter
Title: Re: festool parts
Post by: Michael Kellough on April 07, 2018, 10:07 AM
I've never seen that site either and was excited to find a parts page for the belt sander frame.
Alas, all they have are some small screws and a "Festool disk, 5,3mm" aka a washer for $1.99.

They list a few things I'm interested in so I'll check them out next week.
Title: Re: festool parts
Post by: Cheese on April 07, 2018, 10:54 AM
I've used M&M Tool before, the only problem is that their website sometimes says that an item is available when it no longer is. I'd suggest you round up what you need and then give them a call to confirm the availability. It happened to me recently with a table widener for an OF 1010.

They answer their phones immediately and are pleasant to deal with over the phone. [smile]  The woman I talked with was quite knowledgeable about Festool equipment.  [cool]
Title: Re: festool parts
Post by: rondon on April 07, 2018, 12:33 PM
Thank you everyone for your replies.  I do have the part number and will give them a call Monday morning.
Title: Re: festool parts
Post by: rst on April 07, 2018, 02:59 PM
I've bought quite a few items from Festool service such as inserts for tools I bought on Ebay and for my MFS.  They have even searched for items that I was unsure of the part #s.  Paid by card and they shipped immediately.
Title: Re: festool parts
Post by: TylerC on April 08, 2018, 12:13 PM
There are some dealers who stock certain spare parts, but calling the Customer Service department (888-337-8600) is the best option.

(Tyler)