Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Does Festool ever give out incentives or freebies if you make large purchases?  (Read 17254 times)

0 Members and 1 Guest are viewing this topic.

Offline wow

  • Inactive Member
  • *
  • Posts: 3579
  • Official WalMart greeter to the FOG
I feel like I threw Shane under the bus here, just so everyone knows, I wasn't given a tool or anything of extreme value, It was just a nice gesture and was totally not neccesary.  I firmly believe that festool does give back, every time we use a tool.  Plus, have you ever used there customer service.  I have NEVER seen anything so organized and well connected as festool customer service.  So ultimately, every time we use our "lifelong" tools, that is festool giving back.  

I think we all understand, but that's not to say Festool couldn't be a little freer with the SWAG?

I know I bought my cordless impact wrenches from IR specifically because they offered a free battery. Milwaukee did the same. I don't disrespect the brand because of it, and since it was a factory promotion the retail price remained intact, as did the dealers margins.

Those of us who are vested in Festool have learned to accept their pricing policies, but I've talked to lots of tradespeople who see it as price fixing and refuse to buy into the brand for that reason alone.

Trying to be one of the most helpful members on the FOG.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline 16paws

  • Posts: 27
  • There is no rehab for this addiction!
Sorry guys I didn't mean to set off a storm...it was just a question to support my new habit.  I should have started off by saying, "Hello my name is Marc and I have a Festool addiction!"  Anything that gets my mind off work and the troubles of the world has already given back to me. Just my 0.02.
Kapex KS 120, MFT/3 Kapex, OF1400, TS75, Domino DF500, (2) MFT/3, CMS VL Set, DF 500 Tenon Assortment, Rotex RO125, CT26 HEPA, C15 and set, Drill set, the SYS-Roll, SYS-storage box, measuring tape and various sortainers.

Offline Reiska

  • Posts: 1175
  • Hackers build things, Crackers break them.
When I did a huge single purchase last time (5000€+) I got a bunch of freebie abrasives (opened boxes off their shelves) thrown in by the dealer and he was kind enough to talk me three Festool towels as an added bonus from Festool. The local dealer was also extremely good to almost price match German webshops for the tools though unfortunately he couldn't do the same with accessories and consumables, so I ended up eventually ordering most of them online due to the over 2x price difference to Finnish MSRP.
The sky's the limit in my workshop, literally. [big grin]

Offline SittingElf

  • Posts: 1374
  • 66 Systainers and rising! YIKES!
I didn't get any "Festool" swag, but my dealer in Germany gave me this really nice logo'd knife as a gift for my patronage.  This was the second knife they gave me... the first one was a bit different, but I forgot I had it in my backpack when going through security at a German Airport, and you can guess what happened to it... gone! [crying]

Nonetheless, Wagner treated me VERY well over the year I was purchasing from them!

107608-0

Cheers,

Frank
107610-1
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline Stoli

  • Posts: 354
I would like to offer a different opion on swag.  I was amazed by the swag offered for simply entering the recent video contests.  I was expecting something nominal, like the shirt or hat.  The toolbox and sys 3 midi were well beyond expecations.
DF500; OF1400; ETS125; CXS; installer Kit;  Kapex

Offline jacko9

  • Posts: 2381
Let's see, I have three Festool shirts (that get a lot of attention from people asking about Festool), two Festool hats and a wool cap and some nice stickers.  I can't complain about any interactions with Festool or their Dealers.  That pocket knife sure looks cool [wink].

Jack

Offline Kev

  • Posts: 7652
I had a R/C Festool BMW X5 and Audi R8 ... shouldn't have given them to the young fella [sad] [huh] they're junk now.

The BMW was a freebie my brother in law got as a Festool buyer (he's a painter and decorator).

Offline mike68au

  • Posts: 213
I recently completed user testimonial for Festool Australia... My local rep e-mailed me to ask if I could do it, I was More than happy to do so since I love the brand so much.  Wrote it up and sent it off to them thinking that was really the end of it.

Around a month later I received and e-mail thanking me and that some Festool promotional stuff was on its way to me for my efforts.  The conclusion I have come to is the really do look after Festool buyers.... Hands down.

I'm always happy to pay the price requested in the store, if I have bought a few items over a period of time then it is nice to get something back from the retailer in regards to you loyalty, for me It can be as simple as a can cooler or some free sanding paper.  
And if I go away with nothing I'm still going away with and amazing tool that I would have just bought. Now how can I complain about that!

Offline Tim Raleigh

  • Posts: 3585
    • Oakville Cabinetry
What do I look like guys, the Festool Freebie Fairy?  [blink]

I'll be in touch with you guys shortly, probably tomorrow.

(Attachment Link)

Ahem... cough cough....!  [scratch chin] [drooling]

Frank:
I hope you got all the VAT refunded.
19% back on your purchases should help with your US purchases [big grin].
Tim

Offline SittingElf

  • Posts: 1374
  • 66 Systainers and rising! YIKES!
What do I look like guys, the Festool Freebie Fairy?  [blink]

I'll be in touch with you guys shortly, probably tomorrow.

(Attachment Link)

Ahem... cough cough....!  [scratch chin] [drooling]

Frank:
I hope you got all the VAT refunded.
19% back on your purchases should help with your US purchases [big grin].
Tim

Never had to pay it in the first place. That's the beauty of being married to a U.S. Military Officer stationed in Germany. We are exempt.  I even created a spreadsheet that would allow me to look at advertised prices, then subtract the VAT, then enter the current exchange rate and it would show me what my € price would be and the $ equivalent.  Carried the spreadsheet around on my iPad and iPhone so I could do instant calculations when looking at products... not just Festool!

Cheers,

Frank
Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline SittingElf

  • Posts: 1374
  • 66 Systainers and rising! YIKES!
I have an interesting story about this:

So last September I lost my entire woodshop in a garage fire.  I had accumulated at least 80% of all Festool products available.  (Multiples of some)  All of these items were purchased from the same local shop.  (I like to support local businesses)  When I went in to replace all items and add a few new pieces I was offered no discount.  The salesman tried using the excuse of Festool's MAP pricing.  I happen to earn my living being employed in a marketing department so this excuse just didn't fly for me.  Minimum Advertised Price has nothing to do with what a shop is able to charge at the register to a loyal customer.  Maybe there's a special policy enforced by Festool to it's dealer network that goes beyond the definition of MAP?

How many times does a shop sell $18k+ of Festool product to the same guy TWICE!?

I don't make it a habit to ever ask or assume any kind of discount will happen.  In fact I find when I'm making large purchases it's usually offered to me instead.  I know when I ran a small business, my best customers were well taken care of.

Welcome to the FOG.  Bummer about the fire.

As far as Festool dealer policy I admit I don't know the details.  That said is it well known that N. American Festool dealers are not allowed to discount, period.   It is not a MAP deal so don't feel short changed by Festool.  Of course there really isn't anything to prevent dealers from offering freebies or discount on non-Festool items paired with a large Festool purchase.    

Brice,

I'm not sure your statement is absolutely true.  The Sherman Anti-Trust act would seem to forbid manufacturers from telling their distributors and retailers what price they are allowed to sell a product for.  They CAN limit advertised pricing, but I believe they would be in violation of Federal Law if they "required" retailers to actually sell the products at a given price point.

That being said, companies like Festool can certainly make life hard on a retailer that doesn't toe the line, and frankly they don't need to because all the retailers clearly don't see the need to discount, but I think Festool and others would be in deep trouble if they pulled someone's authorized status for quietly discounting, as that WOULD run up against Sherman.

My two cents anyway.

Cheers,

Frank

Like Alex said.

Festool use to force dealers in the UK to price fix but not that long ago Festool got a telling off.  Now we can get festool a lot cheaper in the UK.   Not long after Festool got a telling off! The Internet dealers dropped the prices.  

My regular dealer soon lost interest in selling Festool because the profit margins had fallen dramatically due to internet dealers selling it at low prices.


From what I have been told festool have changed tactic and are trying to regain control over pricing by not allowing dealers to buying huge quantities of festool tools.   I assume this is to stop them making little profit on each tool but sell in large quantity to make up for it.


In the UK like Alex said dealers would just sell you the tool for less but print the receipt out at full price.  




I am revisiting this subject to call out a significant RARE error on my part. (Blame it on age-related dementia!)

Up until 2007, the statement I made was absolutely true. Vertical price-fixing by manufacturers was illegal and subject to both civil and criminal action. The Supreme Court overturned long-standing law that forbade fixing retail pricing by manufacturers. The SCOTUS effectively changed the law and allows manufacturers to set minimum retail pricing by their dealers and distributors. This obviously is detrimental to the consumer, but allows the manufacturers to protect a luxury, or valued brand by their ability to prevent their dealers from discounting their products.  The laws in the EU...specifically the U.K. may differ, but a Roberts-led court overturned more than 100 years of established law, stating that our modern society and technology made the existing law archaic and damaging to manufacturers.

I have been wrong before, but it is so rare that I had to drink a whole bottle of wine to calm myself after the realization of my error! [crying]
I might point out, however, that I was right...well... up until 2007! [embarassed]

Here's a summary of the 2007 ruling.
Supreme Court allows Price Fixing

Embarrassed,

Frank


Woodworking is 3% talent and 97% paying attention to the FOG! 

hammerfelderowners.com

Offline Untidy Shop

  • Posts: 2746
 [big grin]  [big grin]  [big grin]  [big grin]  [big grin]  [big grin]  [big grin]

This from a man who only yesterday wrote -

http://festoolownersgroup.com/general-friendly-chat/merry-midsummer's-eve-everyone/msg324507/#msg324507


Please take this in jest Frank.  [big grin]
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline Upscale

  • Posts: 754
What do I look like guys, the Festool Freebie Fairy?  [blink] 

Hey, this is supposed to be a family friendly website. Your fairy picture appeared onscreen and my cat who sits on my desk beside my keyboard jumped up and feaked out at your picture.

[eek]   [scared]   [mad] 

Offline Brice Burrell

  • Posts: 7392
I am revisiting this subject to call out a significant RARE error on my part. (Blame it on age-related dementia!)

Up until 2007, the statement I made was absolutely true. Vertical price-fixing by manufacturers was illegal and subject to both civil and criminal action. The Supreme Court overturned long-standing law that forbade fixing retail pricing by manufacturers. The SCOTUS effectively changed the law and allows manufacturers to set minimum retail pricing by their dealers and distributors. This obviously is detrimental to the consumer, but allows the manufacturers to protect a luxury, or valued brand by their ability to prevent their dealers from discounting their products.  The laws in the EU...specifically the U.K. may differ, but a Roberts-led court overturned more than 100 years of established law, stating that our modern society and technology made the existing law archaic and damaging to manufacturers.

I have been wrong before, but it is so rare that I had to drink a whole bottle of wine to calm myself after the realization of my error! [crying]
I might point out, however, that I was right...well... up until 2007! [embarassed]

Here's a summary of the 2007 ruling.
Supreme Court allows Price Fixing

Embarrassed,

Frank




Frank, imagine my surprise when after reading this I didn't find a new message in my pm inbox with your apology for questioning my post.  I guess it's fair to expect it to take some time for you to write the lengthy heart felt apology on your error.  I''l give you till noon. [tongue]

Offline Brice Burrell

  • Posts: 7392
What do I look like guys, the Festool Freebie Fairy?  [blink]  

Hey, this is supposed to be a family friendly website. Your fairy picture appeared onscreen and my cat who sits on my desk beside my keyboard jumped up and feaked out at your picture.

[eek]   [scared]   [mad]  

Pictures of Shane freak me out every time too....... [tongue]

Offline Jason Kehl

  • Posts: 114
I've spent plenty on Festool, around 10k on my first plunge and and I'm over 20k by now, almost all of it from the same dealer. I received a pair of safety glasses once. I have received from that dealer some very good pricing on large stationary equipment and always very good service. He's informed me that he can't do anything on Festool itself so he makes up for it elswhere.

It's also good to remind ourselves (as I've had to do sometimes) if we feel a bit down about a lack of freebies for the amount purchased that it works both ways. I have a small carpentry business, we build and/or renovate homes and cottages from the foundation through to the interior finish as well as cabinetry. Some projects are quite large, taking the better part of a year for the 3 of us to complete and I am not in the habit of giving away my services for free, even on these large and expesive projects. I expect that our high quality work and excellent customer service is reward enough for my customers. They never ask for a discount or free work, so I don't expect it from my tool supplier.

It sure is nice when he saves me a few bucks though...

J

Offline jobsworth

  • Posts: 6723
  • Festool Baby.....
Personally,

I dont sweat the swag from the dealer. Mines if possible will throw in a nice calendar, small note /sketching pad (not festool) etc.

I got my share of swag, but I buy a tool for the tool. What I expect from my dealer is service the same from the manufacturer.

I bought a festool swiss army knife and carry it with me and use the heck out of it.

My festool mini cooper, Never work alone coffee cup, towel etc, I never really use them.

Which reminds me I got to look for the mini.

My dealer here, I just send him a text tell him what I want, he gives me a fair price, not always the cheapest sometimes it is but its fair and evens out for the things he is a little bit pricer on.

He gives me a price I text him back tell him to order it, he doe. I dont pay til it comes in then its either same day of next day door to door delivery.

He doesnt charge me till it comes in and is ready for delivery.

I find with festool if ya want any extras, go to your dealer when a rep is there showing the new kit off and answering questions etc.

You can get some things off him if ya work him right.
« Last Edit: June 28, 2014, 01:36 AM by jobsworth »

Offline johninthecamper

  • Festool Dealer
  • *
  • Posts: 285
if you have no tools registered, on your first purchase you can get a voucher for $50 for every five hundred spent,up to $200,from getting a demo,if you are a business.
SHANE, correct?

Offline Throwback7r

  • Posts: 299
I wish I got that!

Offline festooltim

  • Posts: 332
I here on casual Fridays Shane wears that outfit to the office. I think that's why some of his coworkers are sick on Fridays.
Quantity is no substitute for Quality

2-mft3's ,  ct22,  ts55,  rotex125,  c12, kapex,  ras115,  65planer,  of1010,  LR32system, trion psb 300 eq,  parrallel guides,    sortainer,  routerbitsystainer,  guide rail acc. kit,  toolie,  t-shirt,  hat,  pen,  saftey glasses.

Offline festooltim

  • Posts: 332
Oops their goes any chance of my swag.
Quantity is no substitute for Quality

2-mft3's ,  ct22,  ts55,  rotex125,  c12, kapex,  ras115,  65planer,  of1010,  LR32system, trion psb 300 eq,  parrallel guides,    sortainer,  routerbitsystainer,  guide rail acc. kit,  toolie,  t-shirt,  hat,  pen,  saftey glasses.

Offline NiteWalkerGR

  • Posts: 75
if you have no tools registered, on your first purchase you can get a voucher for $50 for every five hundred spent,up to $200,from getting a demo,if you are a business.
SHANE, correct?
I didn't get this either.  [sad] [crying] [mad]

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
The demo voucher program was a pilot in only a few areas. It no longer exists.