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Author Topic: do Systainers fall under the 3 year warranty?  (Read 7406 times)

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Offline Charimon

  • Posts: 651
  • Tool and Tile Junkie
do Systainers fall under the 3 year warranty?
« on: October 03, 2009, 11:18 PM »
Warner Const. and I convinced a gentleman in Canada to try systainers for his organizing needs http://www.contractortalk.com/f40/means-organization-64563/index3/#post780528 . His concern on pulling the trigger for more of them was how durable they are.  So what is the warranty for systainers.

Thanks Craig
"The existence of the flame thrower proves that at one time, somewhere, somebody said, " You Know, There's a group of people over there that I'd like to set on fire right now but they're too far away."

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Offline Bob Marino

  • Posts: 3256
Re: do Systainers fall under the 3 year warranty?
« Reply #1 on: October 04, 2009, 07:46 AM »
 Craig,

 Since I  got up a bit early today, I will answer, but Shane et all, please correct me if I am wrong.

 Tools, not accessories, are covered under the 3 year warranty. However, unless the systainer was damaged from the get go, there is really nothing to "wear out". You can certainly crack the systainer (it is plastic, tough plastic, but still plastic), but even with a cracked edge or torn insert, it should still serve it's purpose (storing/protecting/transporting) tool. As a side note - I have yet to crack a single systainer. Latches are always sticky at first - a shot of WD-40 or some other type of lube, eases that issue immediately.
 Systainers are a good thing - just makes storing/protecting/transporting the tools easier and takes up less space in the shop or truck than having all those odd shaped tool boxes laying around. And if systainers weren't so useful, other tool manufactures (Lamello for one) would not have opted to have them designed for their tools.

Bob
« Last Edit: October 04, 2009, 08:23 AM by Bob Marino »
Former Festool  Dealer since 2002; user well before that!

Offline WarnerConstCo.

  • Posts: 4179
    • Warner Mill Works
Re: do Systainers fall under the 3 year warranty?
« Reply #2 on: October 04, 2009, 11:15 AM »
So they expensive arse tool cases that I buy more and more of (It might be my crack addiction) have no warranty at all?

I know you can buy parts to fix them (new handle, latches, and lids I think).

Hmmmmph.

I am not really worried about it, some of mine have been through the ringer and are doing just fine.

I almost melted a hole through a couple, not a good place to set a burning smoke!!

Offline Bob Marino

  • Posts: 3256
Re: do Systainers fall under the 3 year warranty?
« Reply #3 on: October 04, 2009, 11:23 AM »
So they expensive arse tool cases that I buy more and more of (It might be my crack addiction) have no warranty at all?

I know you can buy parts to fix them (new handle, latches, and lids I think).

Hmmmmph.

I am not really worried about it, some of mine have been through the ringer and are doing just fine.

I almost melted a hole through a couple, not a good place to set a burning smoke!!

 Again, maybe Festool can clarify, but in my experience, if there is a problem it is because the systainer arrived cracked (which can and does happen even with bubble wrap). Inserts for most tools(if they need to be replaced) are fairly inexpensive to replace. Other than that, there are no parts to "wear out".

 Bob
Former Festool  Dealer since 2002; user well before that!

Offline Festool USA

  • Festool USA Employee
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  • Posts: 8430
    • Festool USA
Re: do Systainers fall under the 3 year warranty?
« Reply #4 on: October 05, 2009, 08:23 AM »
The warranty period for systainers is currently covered under the 30 day guarantee policy.  This should be a sufficient period of time for the customer to determine if the systainer is damaged (for instance in shipping) or has a manufacturer's defect. 

The reason for the shorter warranty period is that systainers are not inherently complex like tools.  As a result, it's highly unlikely that a systainer would fail after 30 days through normal use.  Whereas a tool, which is more complex, could fail through normal wear and use after a longer period.  Hence the longer warranty period.

If it can survive what Darcy puts it through, it can survive anything.  :P  After meeting him at the end user training event in August, it's obvious that he really puts our products to the test every day.

Offline WarnerConstCo.

  • Posts: 4179
    • Warner Mill Works
Re: do Systainers fall under the 3 year warranty?
« Reply #5 on: October 05, 2009, 02:48 PM »
Thats good info to know.

If you think about a 70.00 tool case lasting 3 years of hard use, that is pretty darn good.

You can get some replacement parts for the systainers and sortainers, like handles, latches, drawers and such.

I use them for step stools, saw horses, I have knocked over a whole stack before, dropped a whole stack, and been caught in the rain a few times.

The only issue I have is that roof caulk always finds its way to every single systainer.


Offline Charimon

  • Posts: 651
  • Tool and Tile Junkie
Re: do Systainers fall under the 3 year warranty?
« Reply #6 on: October 05, 2009, 06:32 PM »
That works.
Thanks Shane

Craig
"The existence of the flame thrower proves that at one time, somewhere, somebody said, " You Know, There's a group of people over there that I'd like to set on fire right now but they're too far away."

Offline Inner10

  • Posts: 191
Re: do Systainers fall under the 3 year warranty?
« Reply #7 on: October 15, 2009, 05:12 PM »
Quote
Warner Const. and I convinced a gentleman in Canada to try systainers for his organizing needs

....And I've never been more please with spending so much on plastic boxes...

I realize they are ABS although I can recall smashing ABS pipe in the dead of winter as a youngster.  Temperatures can be rather extreme in the ottawa vally getting below -30C from time to time.  My toolboxes sleep outside in my vehicle and they get banged around pretty good when loading/unloading.

Has anyone ever cracked one?

Thanks,

Kevin

Offline WarnerConstCo.

  • Posts: 4179
    • Warner Mill Works
Re: do Systainers fall under the 3 year warranty?
« Reply #8 on: October 15, 2009, 05:33 PM »
I have heard of one.  It was Greg Di.  As I recall he bashed it into the side of a metal door opening or something like that.


I leave mine out side in the garage, trailer or in the suburban.
I take them in and out in the cold weather and have had no issues.

I hope the old black abs piping is not exactley the same thing.
« Last Edit: October 15, 2009, 05:35 PM by WarnerConstCo. »

Offline Dan Rush

  • Posts: 603
  • Trim carpenter
Re: do Systainers fall under the 3 year warranty?
« Reply #9 on: October 15, 2009, 07:14 PM »



Has anyone ever cracked one


I have, but it was under extraordinary circumstances.  I had just brought the maxi systainers in from a long, cold Chicago winter night, and while descending from a rather wobbly old wooden ladder, slipped and dropped all of my former 250 lb. fat *ss on one corner of the box.  Cracked the systainer, but not shattered, as I would have expected.  I repaired it with epoxy, and it's been good for a couple of years of daily use.  These boxes do seem to hold up well. ( don't ask about my bum, I think I'm still sore)

Dan

Offline Charimon

  • Posts: 651
  • Tool and Tile Junkie
Re: do Systainers fall under the 3 year warranty?
« Reply #10 on: October 15, 2009, 09:19 PM »
I cracked a lid,  it was to my plumbing kit  sys 1 with a sort 6 full of copper fittings under it  --  knocked the kit off a ladder,   the sys's lid was unlatched and it landed on it,  took some ABS strips and glued it with abs plumbing solvent cement works great.  I also have a couple with cracked corners from similar falls the boxes are VERY RESILIENT
Craig
"The existence of the flame thrower proves that at one time, somewhere, somebody said, " You Know, There's a group of people over there that I'd like to set on fire right now but they're too far away."

Offline GreenGA

  • Posts: 878
  • JR
Re: do Systainers fall under the 3 year warranty?
« Reply #11 on: October 16, 2009, 08:20 AM »
I bought some Festools from a fellow forum member last year.  By the time UPS got through with them, two of the cases were cracked.  Plus a couple of latches were broken, one was even bent  ???.

I realize they are ABS although I can recall smashing ABS pipe in the dead of winter as a youngster.  Temperatures can be rather extreme in the ottawa vally getting below -30C from time to time.  My toolboxes sleep outside in my vehicle and they get banged around pretty good when loading/unloading.

Has anyone ever cracked one?

Kevin
Never use a 2x4, when a 2x6 will do just as well.

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Offline ForumMFG

  • Posts: 990
Re: do Systainers fall under the 3 year warranty?
« Reply #12 on: October 16, 2009, 08:47 AM »
Quote
Warner Const. and I convinced a gentleman in Canada to try systainers for his organizing needs

....And I've never been more please with spending so much on plastic boxes...

I realize they are ABS although I can recall smashing ABS pipe in the dead of winter as a youngster.  Temperatures can be rather extreme in the ottawa vally getting below -30C from time to time.  My toolboxes sleep outside in my vehicle and they get banged around pretty good when loading/unloading.

Has anyone ever cracked one?

Thanks,

Kevin


Before I made my homemade systainers I had actually cracked the corner of my domino systainer and I have no idea how that happened.  Sometimes I'll use the systainers to sit on or stand on but they didn't take that much abuse