Festool Owners Group

FESTOOL DISCUSSIONS => Ask Festool => Topic started by: Picktool on December 17, 2019, 05:11 PM

Title: Carvex base cracked and discontinued
Post by: Picktool on December 17, 2019, 05:11 PM
Lol... sunday I dropped the Carvex and the fixed base cracked.
Ok well that sucks. So today I figured I can get a new one so
I look in ekat for part number. 10029367 Tisch.
I cannot access english part site, Internal errors.
Anyways, of all the parts listed w/ prices that part is discontinued.
Now what? I dont want the swivel base for $120.
Not in urgent need but I would like to replace it.
Any ideas where I could find such dog?
 [blink]

Thanks all

Title: Re: Carvex base cracked and discontinued
Post by: threesixright on December 17, 2019, 06:04 PM
Why you think it's discontinued?

I bought mine last year, and they guarantee 10 years parts no?

Here, this is DE. But they do ship abroad, send them a email.
https://www.rubart.de/index.php?product=10147335

If its indeed discontinued, I buy myself a spare one 😎

GL!

PS: if you do not manage, I'm happy to buy you one and mail. Just shoot me a PM.
Title: Re: Carvex base cracked and discontinued
Post by: tjbnwi on December 17, 2019, 06:08 PM
@Picktool,

#10029367, it is $15.28.

https://ekat.festool.de/login/jsp/main.jsp?doAction=start&autologin=true&userId=US-Kunde-FT_US&password=Customer&design=festool

Call parts/service in Lebanon, they’ll get this taken care of.

Tom
Title: Re: Carvex base cracked and discontinued
Post by: Peter Halle on December 17, 2019, 06:14 PM
I'll second what Tom said - Just pick up the phone and call Festool.  Your IP address seems to indicate you are in the US.  They will assist.

Peter
Title: Re: Carvex base cracked and discontinued
Post by: threesixright on December 17, 2019, 06:21 PM
I'll second what Tom said - Just pick up the phone and call Festool.  Your IP address seems to indicate you are in the US.  They will assist.

I did see on a dutch website "this part can not be ordered  [scared]". Thats weird, so let us now (@Picktool) what happend?
Title: Re: Carvex base cracked and discontinued
Post by: Gregor on December 18, 2019, 09:34 AM
I did see on a dutch website "this part can not be ordered  [scared]". Thats weird,
Maybe not weird, possibly festool finally looked at the Mafell P1cc and realized that the Carvex is that junk in comparison that they can no longer disappoint their customers... so the silently bought Mafell and are now pulling Carvex spares (prior to the 10 years (https://www.festoolusa.com/service/service-all-inclusive/10-year-spare-part-availability)) to have an excuse to replace every broken Carvex with a free P1cc (the 'new tool' in case the spares ran out prematurely)?

darn, just woke up... but it was a nice dream.
Title: Re: Carvex base cracked and discontinued
Post by: Picktool on December 19, 2019, 05:19 PM
Thanks all... Tom it was discontinued, I swears
I clicked your link and there it was all avail.

Anyways, I found it at mmToolParts (https://www.mmtoolparts.com/store/10029367-base-ps-420-festool) since I was
getting another for something else and fig'd I try. They had it for $14.54. Wooo.

@Gregor Im thinking of letting the carvex go.
Thought about the P1cc but thought again as I
dont use the jig saw much anyways.   

36R - I appreciate the offer