Festool Owners Group

FESTOOL DISCUSSIONS => Ask Festool => Topic started by: Mattmx on January 23, 2015, 03:57 PM

Title: Carvex needs repair (UK)
Post by: Mattmx on January 23, 2015, 03:57 PM
At work today my carvex decided to play up.  It was becoming temperamental and going on and off when I was using it, then decided to stop altogether.  Its got over another year on its warranty what do I need to do next, take it to the dealer and they deal with it?
Many Thanks

Matt
Title: Re: Carvex needs repair (UK)
Post by: Phil Beckley on January 23, 2015, 04:11 PM
Hi Matt
 Please click on this link https://www.festool.co.uk/Service/all-inclusive/Pages/Repair-order.aspx (https://www.festool.co.uk/Service/all-inclusive/Pages/Repair-order.aspx)
This will take you to the online repair form. Fill out the relevant details and send back. This will start the collection process for the repair to the machine.
If you need anything else please feel free to contact me.
rg
Phil
Title: Re: Carvex needs repair (UK)
Post by: Mattmx on January 23, 2015, 04:25 PM
Thanks for the help
Title: Re: Carvex needs repair (UK)
Post by: Davej on January 23, 2015, 05:22 PM
I have had to send mine ( 400 ) back twice, once because the switch wouldn't work and secondly I couldn't get the blade to lock properly . both times I couldn't fault the service.
Dave