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Author Topic: Cannot submit a service request online  (Read 892 times)

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Offline grbmds

  • Posts: 2075
Cannot submit a service request online
« on: March 19, 2021, 12:19 AM »
I tried to initiate a warranty service request online tonight and the only action I am allowed to take is to enter my email address which then presents a screen which registers me for the Festool Newsletter; no service request screen.

In addition, one of my tools under warranty (specifically the tool I was going to send in for service) is not included in my list of tools yet, when I attempt to register it, I am told that the tool is already registered.

I have always been a supporter of Festool and, in fact, own quite a few tools from Festool. I love them. However, this service request that I can't enter wouldn't even be necessary if the problem had been corrected the first time I sent it in a few weeks ago.

I know there are other threads related to this topic but I couldn't find them quickly.

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Offline grbmds

  • Posts: 2075
Re: Cannot submit a service request online
« Reply #1 on: March 19, 2021, 08:57 AM »
As of this morning I was able to submit the repair request. I did have to clear my browsing history to make it work. Hopefully this second submittal will result in the tool problem being resolved.

Offline Cheese

  • Posts: 9676
Re: Cannot submit a service request online
« Reply #2 on: March 19, 2021, 09:50 AM »
I think some of the log-in/entry issues are caused by spotty internet service on Festool's end. I tried to register tools for 3 days in a row and I was never able to get into the site.  On the 4th day I was able to log-in but was then unable to register the tools I recently purchased. Also once inside, my account was empty with none of my previous tools visible.

Offline Peter Halle

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  • Posts: 12504
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Re: Cannot submit a service request online
« Reply #3 on: March 19, 2021, 10:34 AM »
If you are having internet issues with Festool for service issues, or frankly any issues, go old school and pick up the phone and call.  Make your life less complicated.