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Author Topic: C12 shaft pulled out!!  (Read 3286 times)

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Offline echap62

  • Posts: 2
C12 shaft pulled out!!
« on: March 22, 2011, 09:01 AM »
when removing the chuck from my C12 last night, the whole shaft came out of the drill!!  Now I can't seem to get the shaft back into the drill.  there appears there may have been a lock ring or something securing the shaft.  I need help!!
thank you

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Offline Alex

  • Posts: 7785
Re: C12 shaft pulled out!!
« Reply #1 on: March 22, 2011, 09:15 AM »
You need help yeah, but we won't be able to do anything for you. Festool's service department will be able though. Give them a call.

Offline unityroad

  • Posts: 150
  • photos
Re: C12 shaft pulled out!!
« Reply #2 on: March 22, 2011, 10:23 AM »
really..................like above post noted, call festool. They are there to help you. we cannot, unless you woke up and found it laying around, call where you bought it, or of course festool. They are one of a very small group of tool suppliers that care. Thats why this site exist isnt it? Or you could give it to me [eek]
You are only as good as your ability to get PAID.

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8430
    • Festool USA
Re: C12 shaft pulled out!!
« Reply #3 on: March 22, 2011, 10:27 AM »
I see that you already submitted a request for help via our website. Someone from our service department should be in touch with you to assist shortly.

If there's anything I can do to help, please feel free to contact me.

Shane Holland
Festool USA

Offline USPcompact

  • Posts: 95
Re: C12 shaft pulled out!!
« Reply #4 on: March 22, 2011, 10:36 AM »