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Author Topic: Process For Replacement of Missing Parts  (Read 1594 times)

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Offline IanB

  • Posts: 14
Process For Replacement of Missing Parts
« on: July 31, 2015, 10:27 AM »
I received a 1010 router this week, and it was missing the guide rods.

I called the dealer (hours away) and they suggested I call Festool first.  Festool suggested I call the dealer.

Is there a proper way to resolve this?

(I'm in Canada.)

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Offline Brent Shively

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 156
    • Festool USA
Re: Process For Replacement of Missing Parts
« Reply #1 on: July 31, 2015, 10:40 AM »
Please PM me your shipping address and i will have the guide rods sent to you ASAP.
Sorry for the inconvenience.


Offline IanB

  • Posts: 14
Re: Process For Replacement of Missing Parts
« Reply #2 on: July 31, 2015, 10:49 AM »
Thank you Brent - great service.