Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: 100% Unhappy  (Read 19087 times)

0 Members and 1 Guest are viewing this topic.

100% Unhappy
« on: October 06, 2014, 11:57 AM »
No longer valid
« Last Edit: October 06, 2014, 01:47 PM by countrysideworkshop »

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
Re: 100% Unhappy
« Reply #1 on: October 06, 2014, 12:02 PM »
Jeremy,

As I stated in my email to you, we have a note at the bottom of our website that states we reserve the right to correct errors on our website.

I'm sorry that the price was incorrect on the website. Festool does not sell direct, so the website serves as a catalog.

You acknowledged in your correspondence to us that all of our dealers' websites reflected the correct price of $750.

Shane
« Last Edit: October 06, 2014, 12:21 PM by Shane Holland »

Offline elfick

  • Posts: 679
Re: 100% Unhappy
« Reply #2 on: October 06, 2014, 12:23 PM »
That is like going to a store and buying something for an advertised price and then saying "no that isn't the correct price it is actually X amount."

It's actually nothing like this. What it is like, is finding an MSRP on a manufacturer's website then finding out that a retailer/dealer is charging more than the MSRP. Whether it is the manufacturer's error or just retailer markup in a free market doesn't really matter. This would be unusual, but not unheard of, and I doubt you would even get a response from most manufacturers.

100% Unhappy
« Reply #3 on: October 06, 2014, 12:28 PM »
No longer Valid
« Last Edit: October 06, 2014, 01:47 PM by countrysideworkshop »

Offline Alex

  • Posts: 7776
Re: 100% Unhappy
« Reply #4 on: October 06, 2014, 12:31 PM »
No Festool, Shane, admitted it was a wrong price but still refused to honor that price.

Where exactly does it say they have to honour that price?

Mistakes can happen.  $33,50 on 750 is 4% difference. Not worth throwing a hissy fit IMHO.

Offline Don T

  • Posts: 2073
  • Phoenix, Az
Re: 100% Unhappy
« Reply #5 on: October 06, 2014, 12:32 PM »
I don't see the problem. Festool was not the one selling the tool so end of story.
RO150, C12, DF 500 Q, CT33, TS75, MFT3, Kapex 120, MFT3/Kapex, MFK 700, RO 90, ETS150/3, CT22, Centrotec Installers Kit, Parallel Guides & Ext, Carvex, OF1400, LR32 Set, MFS400 w/700 rails, KA UG Set, First Aid Kit, RTS 400 EQ, Vecturo OS400 Set, CT Wings, CT Drill Guide, Pro 5, CXS, C18, HL850, Vac Sys set

100% Unhappy
« Reply #6 on: October 06, 2014, 12:32 PM »
No longer valid
« Last Edit: October 06, 2014, 01:48 PM by countrysideworkshop »

Offline elfick

  • Posts: 679
Re: 100% Unhappy
« Reply #7 on: October 06, 2014, 12:34 PM »
No Festool, Shane, admitted it was a wrong price but still refused to honor that price.

Yes, because Festool (and Shane, by extension) is the manufacturer, not the retailer/dealer. There have been instances where dealers have posted incorrect prices and stuck to them. I'm guessing that when you contacted the dealer, they quoted you the $750 price.

I was just pointing out that your comparison was incorrect because it implies that you were actually buying from Festool.

100% Unhappy
« Reply #8 on: October 06, 2014, 12:49 PM »
No longer valid
« Last Edit: October 06, 2014, 01:48 PM by countrysideworkshop »

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
Re: 100% Unhappy
« Reply #9 on: October 06, 2014, 12:51 PM »
I talked to someone higher in the company and they made it right whether you all agree or not.

At my suggestion, we offered to provide up to $33.50 worth of abrasives once the purchase is made and we are provided with proof of purchase.

Shane

100% Unhappy
« Reply #10 on: October 06, 2014, 12:54 PM »
No longer valid
« Last Edit: October 06, 2014, 01:49 PM by countrysideworkshop »

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
Re: 100% Unhappy
« Reply #11 on: October 06, 2014, 12:56 PM »
The thread will not be deleted.

Offline Rob Z

  • Posts: 1077
Re: 100% Unhappy
« Reply #12 on: October 06, 2014, 01:35 PM »
Good grief.   [blink]

Offline RL

  • Posts: 3040
Re: 100% Unhappy
« Reply #13 on: October 06, 2014, 01:47 PM »

Offline jools

  • Posts: 258
Re: 100% Unhappy
« Reply #14 on: October 06, 2014, 02:00 PM »
Those two items this side of the pond retail for £649 GBP or $1038.70 USD. $750 sounds like a cracking deal [big grin]
It started with one little sander

Offline teocaf

  • Posts: 602
Re: 100% Unhappy
« Reply #15 on: October 06, 2014, 02:15 PM »
what a delightful level headed young man--would have made anyone's "pampaw" proud!

Offline deepcreek

  • Posts: 970
    • TimberFire Studio
Re: 100% Unhappy
« Reply #16 on: October 06, 2014, 02:35 PM »
It looks like the issue was resolved in under two hours so hopefully Festool's outstanding customer service made him 100% Happy.  :)

I notice the OP is in my neck of the woods so feel free to send me a PM if you need any local assistance on getting the most from your new tool.

Festool really is a great company.

Joe
Joe Adams
TimberFire Studio
Houston, Texas

http://www.facebook.com/timberfire

Offline Greg Powers

  • Posts: 2330
  • Metric convert
    • Stargate Unofficiial
Re: 100% Unhappy
« Reply #17 on: October 06, 2014, 02:44 PM »
A shame the OP felt the need to remove all his comments...
Greg Powers
Size:XL

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8430
    • Festool USA
Re: 100% Unhappy
« Reply #18 on: October 06, 2014, 03:18 PM »
A shame the OP felt the need to remove all his comments...

Yes, it is.

In essence, he was complaining because our website had a mistake on the price of the ETS 150 + CT MINI package. It showed a price of ~$716 when the correct catalog price is $750. He contacted multiple people within Festool asking us to honor the price. My response was that we would not honor the price since the website states that we reserve the right to correct errors. He threatened to never do business with Festool and to post negatively about Festool on his blog and stated that Festool customer service sucks.

Jeremy has been contacting Festool for over a year seeking a "sponsorship", discounts, freebies, etc. Most recently, he contacted us yesterday (Sunday) and asked if he purchased directly from Festool if we would give him a free Systainer.

From what I can tell he's never purchased any Festool products.

Edit: Here's a copy of his duplicate post in which he paraphrased his original post so you can see what the original post said basically.

Quote
FESTOOL advertised a price and they won't honor it. When I tried to get them or a dealer to honor it they refused to. Festool's customer service sucks! My company will never endorse a product of theirs as long as this goes unfixed. If you want more information about this, PM me. I will be posting a blog article out to all my followers as well.

Shane
« Last Edit: October 06, 2014, 03:30 PM by Shane Holland »

Offline Peter Durand

  • Posts: 209
Re: 100% Unhappy
« Reply #19 on: October 06, 2014, 03:26 PM »
"From what I can tell he's never purchased any Festool products."

LOL. That says it all. Oh my, the stuff you have to put with from time to time.

Cheers,

Peter

Offline Harvey

  • Posts: 135
Re: 100% Unhappy
« Reply #20 on: October 06, 2014, 03:43 PM »


Jeremy has been contacting Festool for over a year seeking a "sponsorship", discounts, freebies, etc. Most recently, he contacted us yesterday (Sunday) and asked if he purchased directly from Festool if we would give him a free Systainer.


Does Festool offer anyone else reduced pricing like that?
If they do, to my mind, Jeremy's just a disappointed entrepreneur.

Fair disclosure- I paid full price for all my Festools [wink]
Just a duffer

Offline Paul G

  • Posts: 1986
Re: 100% Unhappy
« Reply #21 on: October 06, 2014, 03:43 PM »
I talked to someone higher in the company and they made it right whether you all agree or not.

At my suggestion, we offered to provide up to $33.50 worth of abrasives once the purchase is made and we are provided with proof of purchase.

Shane

Free abrasives for being abrasive ;)
+1

Offline Rob Z

  • Posts: 1077
Re: 100% Unhappy
« Reply #22 on: October 06, 2014, 03:51 PM »
Paul, it was more like a  "sniveling  savings  success story!"  ;D

Offline SMJoinery

  • Posts: 530
Re: 100% Unhappy
« Reply #23 on: October 06, 2014, 03:58 PM »


Jeremy has been contacting Festool for over a year seeking a "sponsorship", discounts, freebies, etc. Most recently, he contacted us yesterday (Sunday) and asked if he purchased directly from Festool if we would give him a free Systainer.


I got a free Systainer with all my Festool's except my Kapex, MFT3 and UG Stand. They all came in cardboard boxes...hey I think I've been duped!! [tongue]

Offline RobBob

  • Posts: 1378
Re: 100% Unhappy
« Reply #24 on: October 06, 2014, 04:09 PM »
That's extortion.  He was basically saying, "Give me what I want or I am going to tell everyone your product is bad."

Offline Davej

  • Posts: 630
Re: 100% Unhappy
« Reply #25 on: October 06, 2014, 04:26 PM »
They say 'god loves a trier'  . But methinks  someone is taking the p★ss.
Dave
I dont mind growing old but i refuse to grow up

Offline GOT8SPD

  • Posts: 230
Re: 100% Unhappy
« Reply #26 on: October 06, 2014, 05:13 PM »
If he's crying about $35 bucks...imagine what's gonna happen when he finds out how much more money he's going to have to spend to enjoy the entire Festool system.   [big grin]

Offline WarnerConstCo.

  • Posts: 4184
    • Warner Mill Works
Re: 100% Unhappy
« Reply #27 on: October 06, 2014, 10:15 PM »
I like this thread, sometimes I worry Shane is a big pushover..... [tongue]


Offline adubeau

  • Posts: 210
Re: 100% Unhappy
« Reply #28 on: October 06, 2014, 10:38 PM »
Wow.. Really? Festool is better off without his business..
Festool weapons: ETS125, RO90, RO125, Dominio 500, Kepex, CT mini, CXS... and the list grows....

Offline duburban

  • Posts: 1047
Re: 100% Unhappy
« Reply #29 on: October 06, 2014, 10:44 PM »
I just checked out his "blog"… i don't think festool would suffer any sort of damage with a bad review over there. Although... the stellar review of the cheesy roboreel has spoken to me. 

http://roboreel.com/roboreel-store/
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple