I have never been under the impression that the theft protection was available in the USA. The UK site mentions it, but not the US site as far as I can see... I am sure that Shane will chime in here shortly.

And, sorry to hear about this, sucks for sure, hopefully you will get them back through the cops, or your insurance.

Here is information right on the front page of the Festool USA website, plus the details I found there:



Here are the terms I found on the festool USA site:

http://www.festoolusa.com/service/warranty/

 FESTOOL SERVICE ALL INCLUSIVE® Limited Warranty

Festool USA warrants that all new Festool power tools1 purchased from authorized dealers in the U.S. and Canada will be free from defects in materials and workmanship for a term of 3 years from the date of original retail purchase.

Service All-Inclusive Warranty
Conditions of the SERVICE ALL INCLUSIVE® Limited Warranty are as follows:

This warranty applies for 3 years from the date of original retail purchase. Proof of purchase is required. This warranty is void if the tool is not used, operated, repaired and maintained in accordance with the tool's instruction manual.

Excluded from this warranty's coverage are:

    Accessories and/or attachments, including, but not limited to, saw blades, drill bits, router bits, sanding discs and apparel
    Tools purchased from outside of the U.S. or Canada
    Repairs or replacements not performed by an authorized Festool Service Center, outside of routine maintenance as set forth in the instruction manual
    Parts or components not supplied by Festool or that have been modified
    Damage caused by misuse, abuse, accident, impact, abnormal wear and tear, improper storage and/or exposure to the elements, or neglect
    Damage caused by anything other than defects in materials and workmanship
    Normal adjustments and recommended maintenance as set forth in the tool's instruction manual
    Damage from the operation of the tool at a voltage or frequency different from the tool's rating, including the use of transformers
    Damage resulting from the use of any non-FESTOOL accessories or attachments
    Tools used in high volume industrial applications2

Should any failure covered by this Limited Warranty occur, the purchaser must contact Festool through our website, www.festoolusa.com/sai or call 888-337-8600 for authorization and shipping information. Festool, in its sole discretion, may elect to repair, replace or refund the purchase price of any tool covered by this Limited Warranty that is found to be defective, at no cost to the purchaser. Warranty returns will be processed by Festool according to normal work flow and availability of replacement parts and components. Festool will issue a prepaid shipping label for return of the tool to the Festool Service Center and will also return the repaired tool freight prepaid, if the repair or replacement is covered under this Limited Warranty.

FESTOOL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LAW ON WHICH THE CLAIM IS BASED. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THREE YEARS.

SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW EXCLUSIONS/LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE IN THE U.S. AND FROM PROVINCE TO PROVINCE IN CANADA.

With the exception of any warranties implied by state or province law as limited above, the foregoing limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise modify the obligations or limitations of this warranty.

That completely sucks! I understand being royally ticked off, but this statement:

Festool ONLY stands by their products in the UK!!!!

is both unnecessarily inflammatory and patently wrong.
The phrase "SERVICE All-Inclusive" is used world-wide, but means different things in different regions. For instance, the U.S. gets a 30 day money back guarantee, but UK only gets 15 days (if I recall correctly).
I'm quite willing to bet you've never seen mention of theft protection in the US. http://festoolusa.com/service/ 

I'm sorry to hear of your loss. In Sweden we have theft protection as well, checked a few different festool-sites and the only countries not utilising theft protection seem to be USA and Australia? I actually thought that was a part of the "Festool concept"? Anyway, surely you are insured in some other way?

I absolutely do not ordinarily expect manufacturers to cover stolen items, but as someone mentioned, it is touted as one of the Concepts of the ALL inclusive service.  I was very much hoping it would be something they extended to all their customers.  Wonderful tools.  I miss them very much.  Just expressing my disappointment.  I didn't mean to offend.

If Festool were to offer theft compensation ( insurance ), the cost of their products would increase accordingly. I think home owner insurance or business insurance would be far better for the buyer.

If Festool were to offer theft compensation ( insurance ), the cost of their products would increase accordingly. I think home owner insurance or business insurance would be far better for the buyer.

But prices are pretty much the same all over the globe, with or without theft protection. Just saying..

Guess I'm not moving to Japan after all!

People in Japan and Uk don't get paid in dollars or purchase in dollars. What things cost there in dollars is irrelevant.

Anyway, sorry about the theft, that's terrible.

I hate to read about theft and how it influences the lives of the victims.  A few years ago I finally started insuring my tools.  It would tough to come up with the $25 K I have in my Festools.

My insurance is handled two ways:

1.  Unscheduled tools - All my hand tools and cheap electrical tools that are easily purchased at big box stores.  Many of these are duplicated and would not be the most attractive to thieves.  Replacement value determined by depreciated value.

2.  Scheduled Tools - All my Festool gear and other tools over $300.  List compiled and supplied to insurance carrier.  Full replacement cost valuation less $500 deductible per occurrence.  Cost is about 1% of value per year.

Peter

As a sidebar to this discussion, a few years I investigated putting together a program for this type of insurance for FOG members in the US to allow members to purchase as part of a group insurance for their tools.  It was a very specialized market (think auto mechanics) and had so many land mines in the process that I threw in the towel.

Perhaps the insurance industry is different in Europe and other parts of the world.  Or perhaps other "branches" of Festool elsewhere are self-insuring.  But it is not a simple process to set up.

Just an FYI.

Peter